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Announcing the Citrix RightSignature Signature Stories Scholarship

By: Steve Stormoen / Thursday, February 16, 2017

The RightSignature team is excited to announce a brand new initiative: the Citrix RightSignature Signature Stories Scholarship. We’re inviting young people to submit a short essay on the topic of  individuality, personal integrity, and the use of a signature, and we’re awarding a total of $10,000 in scholarship money to the winners.

Submissions to the scholarship contest are due by May 15, 2017, and will be decided by a panel of judges, including RightSignature founder Daryl Bernstein. In late June we will announce the three winning essays. For more details, check out our scholarship page.

Citrix is dedicated to helping build a culture of success, integrity, and entrepreneurialism both within our company and beyond. Please help us spread the word and make sure the young people in your life know about this opportunity to tell their important stories — as well as earn some money to help them build the next stage of their journeys!

Q&A With the RightSignature Customer Care Team

By: Steve Stormoen / Tuesday, February 14, 2017

Guest post by Zander Furlong, Customer Care Specialist at Citrix.

As a member of our Customer Care team, it’s my job to help you get the most out of RightSignature for the easiest, most productive work day possible. To that end, I offered to write this guest blog post to address some of the most common questions I get, and hopefully make it even easier for you to use RightSignature.

As you might have read previously on this blog, we recently released a brand new version of RightSignature full of different features and a sleek new user interface. To celebrate the new RightSignature, I’ll take this opportunity to focus on answering some of the most common questions we have heard about the newer version.

Question: I’d like a basic tutorial on how to use RightSignature or one of its features.
Your best resource for answering questions you may have would be our Support Articles and Videos archive. We’ve worked very hard to put together tutorials for almost every feature in RightSignature on one helpful page. Of course, we on the Customer Care team are always here to answer your questions and help walk you through anything you don’t understand, but you might be able to answer your question quickly yourself as well!

Question: Can I send more than one document to the same sender at the same time in a package? 
You asked and we listened! The new RightSignature now allows you to upload multiple documents at once for signature and supports varying page sizes in both landscape and portrait style orientation.

Question: How do I countersign a document that I’m also sending to another party for signature?
Previously, signing a document yourself in RightSignature was a complicated process, but no longer! In the new version, we’ve added an easy menu option to quickly prepare documents to sign yourself. However, for documents that are also sent to another party for signature, there are a few more tricks we can share with you.

The new version of RightSignature adds a new toolbox during document preparation full of fields that you can add to the document and fill out yourself prior to sending that document to your signer. These tools are called the “annotation” fields. When preparing your document for signature, you may now annotate your own signature, checkboxes or text fields on the document prior to sending for signature. This removes an unnecessary step from your document signing, making it just a little bit easier to use RightSignature.

Question: What’s your favorite new feature in RightSignature?
Personally, I think the new Field Detection is really cool. Instead of slowly adding and positioning each field to your document, you can click the Field Detection slider in the right-hand menu to make the document setup process go much faster. With the Field Detection feature enabled, all you need to do is click each line or box where you plan to place a field and our smart software will automatically place a field of the appropriate size right on the document!

Question: What happened to Online Forms?
In the newer RightSignature, we have made a conscious decision to reduce confusion by combining Online Forms into our Template feature. The same features from Online Forms still apply with some new added ways of distributing your templates.

Question: My company has an account with the older version of RightSignature. How do I access the new version?
If your company’s RightSignature account is using the older version of RightSignature but you’d like to try the new one for yourself, you can sign up for a free trial any time at RightSignature.com. If you’d like some help on the phone making up your mind, you can always give us a call.

Question: How can I learn more?
We encourage you to attend one of our free Daily Training Webinars. We’ll cover topics like these and more and you can learn in a guided setting from our experts on the Customer Care team. And if you have a question for us, you can always contact RightSignature Customer Support anytime, 24/7. Thank you for reading!

New Feature: Professional Custom Branding Puts Your Best Face Forward

By: Steve Stormoen / Thursday, January 26, 2017

One of the new features we’re most excited about in the new RightSignature is Professional Custom Branding. As we mentioned in our introduction to the new RightSignature, these updated branding options are designed to put the relationship between you and your signers at the forefront. How do we do that? Let’s take a look at the new branding options in RightSignature and what they each mean for your business.

Send documents with your logo, not ours

Your clients are familiar with your company, not ours, so we want your logo to be front and center on every document you send. With a customized, almost white-label experience, your RightSignature documents look like a tool that truly belongs to you. This helps build trust with your clients, as well as show off the professionalism of your company. After all, it never hurts to look good.

Create a consistent look and feel with your website

When you need to get a document signed, whether it’s online or in person, the most important factor in your transaction is trust. Our new branding options allow you to customize the colors on the signing screen of every document you send, as well as every email your clients receive from you. The effect is a consistent look and feel with your company’s brand and your website, so your signers know even from the first glance that the document belongs to you.

Add a photo of you for a personal touch

Finally, our new branding features give you the option of adding a photo of yourself to your document signing pages and emails. This simple personal touch helps create and reinforce a personal connection between you and your client. For remote signers, the client can put a human face to a business they’ve never met in person. For local clients, it’s a way to help build trust and loyalty, so your customers feel comfortable coming back year after year.

To access the branding options on your RightSignature account, login to RightSignature and select Account in the top menu, then click the Branding tab. If you want to try out the new RightSignature or you’d like to enable these branding options on your account, contact us today.

Location, Location, Location: Hello from the RightSignature Care Team

By: Steve Stormoen / Wednesday, January 18, 2017

If we learned anything from the tumultuous year of 2016, it’s that location matters. Geography often determines more about us than we realize. If that premise holds true for individuals, it must be true of companies too.
Before we talk about the company, let me tell you about the individual authoring this post. I’m Miles. I began work at RightSignature on September 12 of this year as a Product Support Specialist. To put it bluntly, I’m the guy that answers the phone to fix the ‘thing’ when it stops working the way you thought it should. A problem solver.

Can’t sign a document? Here is a bevy of online resources to help with that: https://vimeo.com/rightsignature. Still having trouble? Let me hop onto your screen and walk you through it step by step. Want to learn more about pricing? Here is a member of our sterling sales team to discuss the ins and outs of what make us valuable to you.
As a problem solver, my mandate reads like this: make it easier. Thankfully, my employer ascribes to the same mantra. Citrix seeks to make work better, faster and most of all: easier. And RightSignature, our product, fits quite nicely into the company mold. We don’t seek to just make your life easier, rather we seek to make life easier.
In that vein, I’ve had the great privilege of living in some of the most beautiful and spectacular places in the world: London, San Francisco, even Hawaii! But there is no place more perfectly suited to deliver a life made easier than Santa Barbara, California. We live the easy life, we know it, we’re proud of it but more importantly, we wonder why everyone else doesn’t join us in this paradise of ours!
Fortunately, with Citrix, we can come to you! RightSignature, along with Citrix’s full catalog of cloud based computing basically eliminates your need for a pen or paper. The hours wasted waiting for documents to be signed by the right person at the right time can now be utilized for other things, like actual work! Our e-signature solution cuts out the marked cost of being physically present to sign a document.
That last part is what RightSignature co-founder Daryl Bernstein envisioned when he was stuck having to sign waivers for a gymnastics lesson for his daughter. He probably thought the same thing we’ve all asked ourselves at some point: Can’t I just do this on my phone?
Thanks to Daryl and the RightSignature team here in Santa Barbara; the answer is always the easy one: yes.

Introducing the New RightSignature

By: Steve Stormoen / Thursday, January 12, 2017

Two years ago, the RightSignature team asked some dangerous questions: What will the next generation of e-signature software look like? How could it beat us? And what new value could it bring to our customers? We thought long and hard about these questions. Then we set out to build that app ourselves.

At RightSignature, we’re proud of our history of innovation. We have a tradition of being first to market with features which quickly became industry standard. But innovation, by definition, isn’t content with just being history. So we launched the newest version of RightSignature this week to bring an even easier, faster, and better e-signature experience to you, our customers.

In the coming weeks and months we’ll take a look at the new features and design choices that make the new RightSignature special. In the meantime, we wanted to share a brief preview of some of of the highlights.

Professional Custom Branding

E-Signatures have come a long way since we first launched RightSignature in 2008, and it’s more important that an e-signature app shows off the people using it, not the people who made it. So for RightSignature accounts with Professional Custom Branding enabled, we took our logo off the signing screen and put yours front and center, among a number of other new branding options.

These new features prioritize the relationship between you and your client. We want your signers to know immediately that the documents you sent them actually came from you, and our new branding options make for an almost white-label e-signature experience for you and your signers.

Improved Document Sending

To make the easiest, fastest way to sign documents online even easier, we completely redesigned our document sending process. The new RightSignature also combines all of the functionality from RightSignature Online Forms into our Reusable Templates, so you have fewer items you need to keep track of. You can now use Reusable Templates to embed documents on your website, mass-distribute signing links, and compare Template responses in real-time.

Easier Access to Integrations

RightSignature has always been renowned for our robust API and full-featured integrations with other popular web software products. When we released our previous version, however, software integrations weren’t nearly as popular, so we didn’t prioritize easy access to them as highly.

Today, integrations with other software products aren’t a niche service, they’re a vital part of the app ecosystem in many businesses. We decided to make our integrations easier to access and easier to install, to help more of our customers find and utilize these important features.

Along with a whole new look and feel to RightSignature, these are three key features we added to RightSignature to keep providing you the easiest, fastest way to sign documents online, today and for years to come. Interested? Take a tour with a free trial today.

How RightSignature Helps Financial Services Firms Manage Remote Clients

By: Steve Stormoen / Monday, January 9, 2017

For professionals working in the Financial Services industry, remote clients are a way of life. Firms dedicated to banking, brokerage, investments, and other financial services usually tend to cluster in large cities — especially cities with significant trading markets, such as New York, London, or Tokyo. However, individuals and companies in need of those services are scattered all across the world.

With that in mind, it should be no surprise that, in a recent survey of RightSignature customers, 80 percent of respondents from the Financial Services field reported that RightSignature made it easier for them to service remote clients.
Customer Content verified by TechValidate.

In the survey, conducted in November 2015 by third party survey service TechValidate, 52 Financial Services professionals were included in a field of 288 respondents. Among that group, those in Financial Services were more likely than nearly any other industry to report that RightSignature helped them service remote clients more easily.

Why does RightSignature make it so easy to work with clients anywhere in the world? To start, RightSignature delivers your important documents to your clients, anywhere in the world, instantly. No more waiting for the mail to arrive or worrying about your client’s fax line — RightSignature makes it easy to send, sign, and return your important documents in the blink of an eye.

RightSignature also eases the burden on servicing remote clients because of our dedication to making sure RightSignature works on any device — PC, Mac, iPhone, iPad, Android, you name it. We realize that you can’t predict what your client is using to sign your Financial Services contracts, so we make it easy to sign RightSignature documents no matter what device your clients are using. With RightSignature, all you have to do is send the document, and we take care of the rest.

Undoubtedly, these qualities are welcome to the Financial Services industry, with its prevalence of remote clients and emphasis on top-of-the-line service. One business professional in a Financial Services firm, who could not be named due to company policy, responded to the above survey with a glowing review:
Customer Evidence verified by TechValidate.

Whether you work in Financial Services or not, if you have any remote clients, you probably know how much RightSignature turns the impossible task of all that paperwork into a piece of cake. Do you have a story about a time RightSignature helped you service a client from far, far away? Let us know on Twitter and join the conversation!

A History of E-Signature Law

By: Steve Stormoen / Wednesday, December 28, 2016

By (c) 2006 Zubro (image by myself) [GFDL (http://www.gnu.org/copyleft/fdl.html), CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0/) or CC BY-SA 2.5-2.0-1.0 (http://creativecommons.org/licenses/by-sa/2.5-2.0-1.0)], via Wikimedia Commons

On July 1, 2000, President Bill Clinton e-signed a bill into law for the first time in a way we’d find strange, or even archaic today. According to a New York Times story, he swiped a “signature card” through a scanner, typed in a password, and “marveled as a replica of his signature appeared on the screen.”

The e-signature was purely ceremonial, as he’d already signed the bill into law with a traditional pen and paper earlier that day. Nonetheless, the moment was crucial for the history of e-signatures: the piece of legislation he signed was the Electronic Signatures in Global and National Commerce Act. More commonly known as the ESIGN Act, the law established that an electronic contract or signature could not be ruled to be less legally reliable or enforceable based on its electronic nature.

However, the history of e-signature law began long before the ESIGN Act, and the topic remains relevant to this day. Along the way, e-signature technology has progressed from morse code to President Clinton’s signature card to today’s e-signatures, like those provided by RightSignature, which are usually hand-drawn using your mouse or the touch screen of your mobile device.

E-Signatures: The First 150 Years

Only a few years after the Civil War ended, the New Hampshire Supreme Court argued for the acceptance of electronic signatures, even though the technology in question was obviously quite different. It seems that as quickly as electronic communication became available with the advent of the telegraph, businesses and individuals were looking to use that technology to make business deals more quickly and easily. In the year 1869, reviewing the case of Howley v. Whipple (48 N.H. 487), the court determined,
"It makes no difference whether [the telegraph] operator writes with a steel pen an inch long attached to an ordinary penholder, or whether his pen be a copper wire a thousand miles long. Nor does it make any difference that in one case common record ink is used, while in the other case a more subtle fluid, known as electricity, performs the same office."
By SayCheeeeeese (Own work) [Public domain], via Wikimedia Commons
The New Hampshire Supreme Court was the site of the first major ruling on e-signature law.
More than one hundred years later, the fax machine presented a similar challenge: can your contract be accepted as valid even if the copy you hold doesn’t carry the original ink of a signature? While the generally accepted answer was an emphatic “yes,” it wasn’t until years later that governing bodies created clear laws governing electronic contracts, beginning in the US on the state level.
The Uniform Electronic Transmissions Act, or UETA, is a set of uniform laws passed in 47 US states, beginning in California in September 1999, as a way of coming up with a common definition and enforcement of e-signatures. It was quickly adopted across the country — today, only New York, Illinois, and Washington have not passed UETA, and each of these states has their own similar law governing e-signatures.

Shortly thereafter, the European Union passed its Electronic Signatures Directive 1999/93/EC which delivered a similar definition and ruling of e-signatures. In the years since, laws governing e-signatures have been established in nearly every nation on earth, from Canada to Vanuatu. Spearheaded by the 2001 passage of the United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Signatures, businesses today generally conduct international transactions using e-signatures with confidence.

2001-Present: Widespread Adoption

With the spread of businesses conducting their operations online, the present legal framework for e-signatures is largely taken for granted. However, the history of e-signature law is still a work in progress. On July 1, 2016 — exactly 16 years after the ESIGN Act was signed into law, the EU overwrote its 1999 Electronic Signatures Directive with the new eIDAS regulations, intended to help standardize Europe into a “digital single market.”

In the rest of the world, since the inception of e-signature laws around the turn of the century, the story of e-signatures is about adoption. While e-signature legislation is largely crucial for the enormous uptick in business operations such as banking, the actual practice of getting legal documents signed online is still gaining momentum. In fact, as recently as 2014, three of the legislators responsible for supporting the original ESIGN Act — Senators John McCain and Ron Wyden, plus Representative Anna Eshoo — wrote a letter to the United States Commerce Secretary urging the US Government to make wider use of e-signatures as a way of improving productivity, reducing waste, and cutting unnecessary costs.

Meanwhile, this technology — almost 150 years old — is being adopted by savvy businesses in industry after industry who understand how much time and money can be saved with the humble e-signature. If your business is ready for e-signatures, sign up for a free trial of RightSignature today.


RightSignature is the easiest, fastest way to get your documents filled out and signed online.
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