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Location, Location, Location: Hello from the RightSignature Care Team

By: Steve Stormoen / Wednesday, January 18, 2017


If we learned anything from the tumultuous year of 2016, it’s that location matters. Geography often determines more about us than we realize. If that premise holds true for individuals, it must be true of companies too.
Before we talk about the company, let me tell you about the individual authoring this post. I’m Miles. I began work at RightSignature on September 12 of this year as a Product Support Specialist. To put it bluntly, I’m the guy that answers the phone to fix the ‘thing’ when it stops working the way you thought it should. A problem solver.

Can’t sign a document? Here is a bevy of online resources to help with that: https://vimeo.com/rightsignature. Still having trouble? Let me hop onto your screen and walk you through it step by step. Want to learn more about pricing? Here is a member of our sterling sales team to discuss the ins and outs of what make us valuable to you.
As a problem solver, my mandate reads like this: make it easier. Thankfully, my employer ascribes to the same mantra. Citrix seeks to make work better, faster and most of all: easier. And RightSignature, our product, fits quite nicely into the company mold. We don’t seek to just make your life easier, rather we seek to make life easier.
In that vein, I’ve had the great privilege of living in some of the most beautiful and spectacular places in the world: London, San Francisco, even Hawaii! But there is no place more perfectly suited to deliver a life made easier than Santa Barbara, California. We live the easy life, we know it, we’re proud of it but more importantly, we wonder why everyone else doesn’t join us in this paradise of ours!
Fortunately, with Citrix, we can come to you! RightSignature, along with Citrix’s full catalog of cloud based computing basically eliminates your need for a pen or paper. The hours wasted waiting for documents to be signed by the right person at the right time can now be utilized for other things, like actual work! Our e-signature solution cuts out the marked cost of being physically present to sign a document.
That last part is what RightSignature co-founder Daryl Bernstein envisioned when he was stuck having to sign waivers for a gymnastics lesson for his daughter. He probably thought the same thing we’ve all asked ourselves at some point: Can’t I just do this on my phone?
Thanks to Daryl and the RightSignature team here in Santa Barbara; the answer is always the easy one: yes.

Introducing the New RightSignature

By: Steve Stormoen / Thursday, January 12, 2017

Two years ago, the RightSignature team asked some dangerous questions: What will the next generation of e-signature software look like? How could it beat us? And what new value could it bring to our customers? We thought long and hard about these questions. Then we set out to build that app ourselves.

At RightSignature, we’re proud of our history of innovation. We have a tradition of being first to market with features which quickly became industry standard. But innovation, by definition, isn’t content with just being history. So we launched the newest version of RightSignature this week to bring an even easier, faster, and better e-signature experience to you, our customers.

In the coming weeks and months we’ll take a look at the new features and design choices that make the new RightSignature special. In the meantime, we wanted to share a brief preview of some of of the highlights.

Professional Custom Branding


E-Signatures have come a long way since we first launched RightSignature in 2008, and it’s more important that an e-signature app shows off the people using it, not the people who made it. So for RightSignature accounts with Professional Custom Branding enabled, we took our logo off the signing screen and put yours front and center, among a number of other new branding options.

These new features prioritize the relationship between you and your client. We want your signers to know immediately that the documents you sent them actually came from you, and our new branding options make for an almost white-label e-signature experience for you and your signers.

Improved Document Sending


To make the easiest, fastest way to sign documents online even easier, we completely redesigned our document sending process. The new RightSignature also combines all of the functionality from RightSignature Online Forms into our Reusable Templates, so you have fewer items you need to keep track of. You can now use Reusable Templates to embed documents on your website, mass-distribute signing links, and compare Template responses in real-time.

Easier Access to Integrations


RightSignature has always been renowned for our robust API and full-featured integrations with other popular web software products. When we released our previous version, however, software integrations weren’t nearly as popular, so we didn’t prioritize easy access to them as highly.

Today, integrations with other software products aren’t a niche service, they’re a vital part of the app ecosystem in many businesses. We decided to make our integrations easier to access and easier to install, to help more of our customers find and utilize these important features.


Along with a whole new look and feel to RightSignature, these are three key features we added to RightSignature to keep providing you the easiest, fastest way to sign documents online, today and for years to come. Interested? Take a tour with a free trial today.

How RightSignature Helps Financial Services Firms Manage Remote Clients

By: Steve Stormoen / Monday, January 9, 2017


For professionals working in the Financial Services industry, remote clients are a way of life. Firms dedicated to banking, brokerage, investments, and other financial services usually tend to cluster in large cities — especially cities with significant trading markets, such as New York, London, or Tokyo. However, individuals and companies in need of those services are scattered all across the world.

With that in mind, it should be no surprise that, in a recent survey of RightSignature customers, 80 percent of respondents from the Financial Services field reported that RightSignature made it easier for them to service remote clients.
Customer Content verified by TechValidate.

In the survey, conducted in November 2015 by third party survey service TechValidate, 52 Financial Services professionals were included in a field of 288 respondents. Among that group, those in Financial Services were more likely than nearly any other industry to report that RightSignature helped them service remote clients more easily.

Why does RightSignature make it so easy to work with clients anywhere in the world? To start, RightSignature delivers your important documents to your clients, anywhere in the world, instantly. No more waiting for the mail to arrive or worrying about your client’s fax line — RightSignature makes it easy to send, sign, and return your important documents in the blink of an eye.

RightSignature also eases the burden on servicing remote clients because of our dedication to making sure RightSignature works on any device — PC, Mac, iPhone, iPad, Android, you name it. We realize that you can’t predict what your client is using to sign your Financial Services contracts, so we make it easy to sign RightSignature documents no matter what device your clients are using. With RightSignature, all you have to do is send the document, and we take care of the rest.

Undoubtedly, these qualities are welcome to the Financial Services industry, with its prevalence of remote clients and emphasis on top-of-the-line service. One business professional in a Financial Services firm, who could not be named due to company policy, responded to the above survey with a glowing review:
Customer Evidence verified by TechValidate.

Whether you work in Financial Services or not, if you have any remote clients, you probably know how much RightSignature turns the impossible task of all that paperwork into a piece of cake. Do you have a story about a time RightSignature helped you service a client from far, far away? Let us know on Twitter and join the conversation!

A History of E-Signature Law

By: Steve Stormoen / Wednesday, December 28, 2016

By (c) 2006 Zubro (image by myself) [GFDL (http://www.gnu.org/copyleft/fdl.html), CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0/) or CC BY-SA 2.5-2.0-1.0 (http://creativecommons.org/licenses/by-sa/2.5-2.0-1.0)], via Wikimedia Commons

On July 1, 2000, President Bill Clinton e-signed a bill into law for the first time in a way we’d find strange, or even archaic today. According to a New York Times story, he swiped a “signature card” through a scanner, typed in a password, and “marveled as a replica of his signature appeared on the screen.”

The e-signature was purely ceremonial, as he’d already signed the bill into law with a traditional pen and paper earlier that day. Nonetheless, the moment was crucial for the history of e-signatures: the piece of legislation he signed was the Electronic Signatures in Global and National Commerce Act. More commonly known as the ESIGN Act, the law established that an electronic contract or signature could not be ruled to be less legally reliable or enforceable based on its electronic nature.

However, the history of e-signature law began long before the ESIGN Act, and the topic remains relevant to this day. Along the way, e-signature technology has progressed from morse code to President Clinton’s signature card to today’s e-signatures, like those provided by RightSignature, which are usually hand-drawn using your mouse or the touch screen of your mobile device.

E-Signatures: The First 150 Years

Only a few years after the Civil War ended, the New Hampshire Supreme Court argued for the acceptance of electronic signatures, even though the technology in question was obviously quite different. It seems that as quickly as electronic communication became available with the advent of the telegraph, businesses and individuals were looking to use that technology to make business deals more quickly and easily. In the year 1869, reviewing the case of Howley v. Whipple (48 N.H. 487), the court determined,
"It makes no difference whether [the telegraph] operator writes with a steel pen an inch long attached to an ordinary penholder, or whether his pen be a copper wire a thousand miles long. Nor does it make any difference that in one case common record ink is used, while in the other case a more subtle fluid, known as electricity, performs the same office."
By SayCheeeeeese (Own work) [Public domain], via Wikimedia Commons
The New Hampshire Supreme Court was the site of the first major ruling on e-signature law.
More than one hundred years later, the fax machine presented a similar challenge: can your contract be accepted as valid even if the copy you hold doesn’t carry the original ink of a signature? While the generally accepted answer was an emphatic “yes,” it wasn’t until years later that governing bodies created clear laws governing electronic contracts, beginning in the US on the state level.
The Uniform Electronic Transmissions Act, or UETA, is a set of uniform laws passed in 47 US states, beginning in California in September 1999, as a way of coming up with a common definition and enforcement of e-signatures. It was quickly adopted across the country — today, only New York, Illinois, and Washington have not passed UETA, and each of these states has their own similar law governing e-signatures.

Shortly thereafter, the European Union passed its Electronic Signatures Directive 1999/93/EC which delivered a similar definition and ruling of e-signatures. In the years since, laws governing e-signatures have been established in nearly every nation on earth, from Canada to Vanuatu. Spearheaded by the 2001 passage of the United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Signatures, businesses today generally conduct international transactions using e-signatures with confidence.

2001-Present: Widespread Adoption

With the spread of businesses conducting their operations online, the present legal framework for e-signatures is largely taken for granted. However, the history of e-signature law is still a work in progress. On July 1, 2016 — exactly 16 years after the ESIGN Act was signed into law, the EU overwrote its 1999 Electronic Signatures Directive with the new eIDAS regulations, intended to help standardize Europe into a “digital single market.”

In the rest of the world, since the inception of e-signature laws around the turn of the century, the story of e-signatures is about adoption. While e-signature legislation is largely crucial for the enormous uptick in business operations such as banking, the actual practice of getting legal documents signed online is still gaining momentum. In fact, as recently as 2014, three of the legislators responsible for supporting the original ESIGN Act — Senators John McCain and Ron Wyden, plus Representative Anna Eshoo — wrote a letter to the United States Commerce Secretary urging the US Government to make wider use of e-signatures as a way of improving productivity, reducing waste, and cutting unnecessary costs.

Meanwhile, this technology — almost 150 years old — is being adopted by savvy businesses in industry after industry who understand how much time and money can be saved with the humble e-signature. If your business is ready for e-signatures, sign up for a free trial of RightSignature today.

RightSignature wins Prestigious Best in Biz 2016 Award

By: Steve Stormoen / Friday, December 2, 2016

From a field of over 600 contenders, RightSignature was selected for an esteemed Best in Biz 2016 Award, winning a bronze medal in the “Small and Medium Sized Business Product of the Year” category. This sixth annual program of the Best in Biz represents the only awards of their kind: an independent business awards program judged by members of the press and industry analysts.

Winners of Best in Biz Awards 2016 were determined based on scoring from an independent panel of 50 judges from widely known newspapers, business, consumer and technology publications, TV outlets, and analyst firms. The panel included journalists from the Associated Press, CNET, Forbes, Wall Street Journal, Wired, and many more.

RightSignature was considered by the judges on the basis of our tremendous success over the past year. Building on a year in which we were named the “Top New Product of 2015” by Accounting Today, this year RightSignature began to fully take advantage of our partnership with our sister product Citrix ShareFile to provide the closest integration available anywhere between e-signatures and online file sharing and sync. This partnership is the first big success of the acquisition of RightSignature by Citrix in late 2014, and to be recognized by the Best in Biz awards demonstrates the value this partnership brings to our customers.
I am impressed by the quality of entries in the Small or Medium Business Product of the Year category; from the smaller business to the most well-known technology firm,” said Ralph Jensen, Security Products Magazine, judging his first Best in Biz Awards competition. “It is evident to me that each company has poured their heart and soul into research and development of the individual product that not only makes their business model better, but takes the needs of the end user into account.”
To learn more about Best in Biz and find a full list of 2016 winners, visit the Best in Biz website.

12 things to do with all the time you'll save using RightSignature

By: Steve Stormoen / Friday, November 11, 2016


We hear you loud and clear: your time is important to you. In a recent survey, 87% of RightSignature customers responded that getting documents signed faster was a primary reason for choosing RightSignature. In the same survey, 80% said that RightSignature saved your business more than an hour of work every single week, with almost a quarter of respondents saving over 5 hours!
Customer References verified by TechValidate.

That’s a lot of extra time on your hands and, it’s made us curious. What exactly are you doing with all that extra time?

Option 1: More business, more growth

For some of our customers, the time you save using RightSignature mostly helps you do more business and send more documents. If you’re a sales professional, for example, less time spent on each lead means more total leads. That means more sales, more revenue, and more commission. Here are a few things you might with your hour (or more) if you’re looking to grow your business:
  • Service one extra client each quarter.
  • Spend more time prospecting for new leads.
  • Refocus your time in the office to billable hours instead of administrative work.

Option 2: Quality, not quantity

On the other hand, not every occupation is focused on bringing in revenue. Sometimes you just need more time in the day so you can do a better job at the things that matter most. If you work in HR, wish to build a better relationship with your clients, or simply don’t like feeling rushed, you might use the time you save with RightSignature doing one of the following:
  • Improve your onboarding new clients and employees.
  • In education, hold longer, more responsive office hours.
  • For law professionals, spend more time polishing documents before filing.

Option 3: Work less, live more

You don’t necessarily need to return all that time back to your business, of course. Many professionals today report working longer hours, sometimes far past the traditional 40-hour work week. For you, perhaps saving time is less about improving your business as it is about improving your quality of life. What you do with your extra hour every week is entirely up to you!
  • Take your children to a park.
  • Cook a nice dinner and enjoy the leftovers for lunch the next day.
  • Read a book for fun.

Option 4: Stockholm syndrome

Not to be presumptuous, but maybe those options above don’t speak for everyone. After all, RightSignature saves you a lot of time, but maybe you loved the frustration of waiting for your documents to be delivered, or wondering whether your recipient opened that email attachment. We certainly wouldn’t want to take that out of your life. The good news is, you can still do these things on your own time.
  • Fix fax machines at a local high school.
  • Endlessly click “refresh” on your inbox as an election volunteer.
  • Instead of calling customer support to listen to the hold music, try singing it in the shower.
All month long we’ll be collecting your stories, so please let us know on Twitter or Facebook how you’re spending all your extra time saved by RightSignature by using the hashtag #RightSigSavesTheDay!

RightSignature + SnapForce Integration Announcement

By: Steve Stormoen / Tuesday, October 18, 2016


SnapForce is a single solution combining everything your sales team needs to succeed. Combining CRM (Customer Relationship Management) and call center software, SnapForce gives you the tools to track and nurture sales leads, then get in touch when the time is right.

With the new RightSignature + SnapForce integration, you can add easy e-signatures to your sales process, speeding up your pipeline and greatly reducing the turnaround time of your sales contracts, NDAs, and more with just a few clicks. Here’s how it works:

First, follow these instructions to connect RightSignature to your SnapForce account. In SnapForce, your Leads and Accounts modules will have a new option allowing you to send a document with RightSignature. Your lead will receive a secure link to sign your document using RightSignature. As soon as the document is signed, SnapForce automatically updates their records. You can even view the signed document directly within SnapForce.

Sales is a fast-paced, competitive field, and the speed of RightSignature is a great way to give your business a clear advantage. Not only can a faster process for signing contracts help widen your pipeline, RightSignature also allows you to close deals when your lead is most interested, and before they get cold feet.

Interested in adding RightSignature and SnapForce to your sales team? Try it for free today.

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