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RightSignature Powers Farmers Insurance Electronic Signatures

By: Daryl Bernstein / Thursday, May 13, 2010


We are proud to announce that Farmers Insurance has selected RightSignature as its enterprise-wide electronic signature solution. After an extensive analysis of the e-signature market, Farmers chose RightSignature for its renowned ease-of-use, elegant signing experience, and online handwritten signature capture.

We believe this is the largest web-based electronic signature deployment ever. It's significant news in the technology community (as reported by TechCrunch), as well as the insurance industry (as reported by Insurance & Technology).

Fulfilling the high-volume, business-critical signature requirements of an enterprise of this caliber demonstrates RightSignature's unrivaled scalability, stability, and security. Farmers is well-known for innovation in the insurance industry, and we are delighted to work closely with the Farmers leadership to implement RightSignature.

This e-signature initiative will enhance Farmers' reputation for providing stellar service to its 15 million customers and produce significant cost savings and ROI for the company. Going paperless, Farmers team members will experience improved efficiency, and policy holders will enjoy completing claims in hours, instead of days.

"This is a win-win situation," stated Bryan Murphy, Farmers Insurance Executive Vice President and Chief Claims Officer. "This is the future. The customer wins with speed, convenience and lower cost. The company wins with more rate competitiveness."

Odom Wu, Director of Farmers Strategic Initiatives, said, "Previously a customer who had reached settlement would have to wait for documents to arrive in the mail, and then sign and return those documents for payment to be issued. Now Farmers ... can give customers the option to receive the documents via email, sign them online using their mouse, and return them instantly to expedite payment. This initiative is consistent with Farmers' commitment to innovation, and keeps Farmers on the cutting edge in providing customers the best claims experience possible. Farmers is the first in the insurance claims industry to accomplish this for its customers."

He also praised the environmental benefit of the RightSignature implementation, which "substantially reduces the company's carbon footprint by cutting the use of paper and ink toner, and reduces the use of overnight postage and packaging."

Farmers customer John McGee recently completed a claim using RightSignature and revealed, "The electronic signature process went very smoothly. The webpage loads quickly, is easy to navigate to, and the whole signature process is quite simple." Farmers claims adjuster Trasen Akers added, "The electronic signature capability gives us a veritable no-limit approach to customer satisfaction."

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