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The Right Way: The Resumator Helps Small Businesses Hire, Expands with RightSignature

By: Steve Stormoen / Friday, November 14, 2014

Our series "The Right Way" profiles RightSignature power users, revealing their success secrets and the technology tools they use every day.


For a small business looking to grow, nothing is more important than hiring talented, hardworking employees—and no tool is more important to finding those employees than The Resumator. As the first recruiting software solution catered towards the needs of small businesses, The Resumator has been first to market with a number of game-changing innovations. The company behind The Resumator has experienced meteoric growth, with offices on both coasts, and has turned to RightSignature to ease document signing processes. RightSignature’s Steve Stormoen caught up with Marla Charlton, Director of Operations at The Resumator, to find out what makes this innovative company tick.

First of all, what’s the story behind The Resumator?


Marla Charlton: We're the #1 recruiting software solution for small and medium sized businesses—what we like to call we call the "non-enterprise" market—which are, of course the vast majority of businesses. The first recruiting software began to appear in 1999, but it was marketed and sold only to large enterprises, leaving the average small or rapidly growing business to figure out recruiting on their own.

For businesses of all sizes, the most crucial key to growth is their ability to hire talented, high-performing employees. Our candidate sourcing, interview management and onboarding platform puts the tools, process and data needed to hire these star employees in the hands of small businesses as well.

What’s the biggest challenge The Resumator has faced, and how did you overcome it?

MC: Our greatest challenge so far has been our transition to become a bicoastal company. The Resumator was born and still maintains our headquarters in Pittsburgh, where Operations, Product, Support and Engineering live. However, the majority of our Revenue functions now live in our office in San Francisco, which we opened in March of 2014.

It was a huge transition. We had to figure out how to incorporate new people, personalities and a new culture into the company. And at the same time, a new office meant that many of our operational costs doubled. From the outside, it sounds like a recipe for disaster. In reality, it’s been just the opposite, and we actually have RightSignature to thank for smoothing out some of that friction. We're balanced in so many ways now. Pittsburgh brings a sense of family and camaraderie while San Francisco brings energy and determination.

How do you use RightSignature?

MC: When we opened our San Francisco office and became a bicoastal company, we needed an electronic signature solution in the worst way. Paper was always annoying, but for a long time I was able to get away with scanning and emailing paper forms for HR and various agreements. It was very time consuming, but with a small company in one location, it was a problem we could afford to keep having.


Then we opened up shop in San Francisco, and everything changed. I needed a quick fix, so I contacted a couple of online document signing companies and had a very difficult time trying to get someone to email me or call me back. I couldn't believe it! Then I found RightSignature, and it was off to the races! I got my account set up right away and was able to immediately start using RightSignature practically every day.

RightSignature’s customer support and sales teams have been extremely knowledgable, friendly, and helpful every time I had a question—between quick phone calls and live chat, I know I’ll always get the support I need, with "how to" videos to make learning key features easy.

I love to use RightSignature for new hire forms, offer letters, NDA's, and many other types of agreements. I particularly love the Document Packager feature, which allows me to choose various templates that I have personally prepared and package them together, so I can knock out 3 or 4 key documents at once. I also turned many others at our company to use RightSignature—it’s so easy and cost effective to add new users to our account, which really helps our team collaborate.

What’s next for The Resumator and the art of recruiting and hiring talent? In 5 years, where will we all be?

MC: The Resumator has always been the innovative, imaginative company that has shaken up the entire field of recruiting software. We invented a number valuable features now standard in recruiting software—like a jobs widget to easily allow companies to publish their openings onto their website, and a fully customizable candidate evaluation criteria to help your team build consensus, to name just a few. And, as I mentioned before, we opened up the entire market of small and medium sized businesses who simply weren’t getting served by the old guard. Before us, no recruiting software even allowed their customers to self-subscribe!

I see our tradition of innovation continuing, as our "talent scientists" are working on brand new features that again will raise the bar for recruiting software. Frankly, our innovation keeps us a step ahead of the competition, and I expect that, within 5 years, we will be firmly cemented as the dominant player in recruiting software.

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