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Citrix Loves RightSignature — The Refinance Fiasco

By: Steve Stormoen / Friday, September 16, 2016

By Washuotaku (Own work) [CC BY-SA 4.0 (http://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons

We don't just make RightSignature because it's a great tool for your business, we made RightSignature because it's a tool we at Citrix need in our daily lives. Here's our social media manager, Beth Anne Ballance, describing a recent crisis she had refinancing her house in which RightSignature came to the rescue.

Last month, my husband and I celebrated our 10 year wedding anniversary. With two small children, two full time jobs, and a money-pit house, we desperately craved an escape to the North Carolina mountains. We planned to leave the small boys with grandparents, pack a couple duffel bags, and drive to the Blue Ridge Mountains for a long weekend.

Before we could go, there were plenty of loose ends to tie. In addition to completing tasks at work and making sure the pantry was filled, we signed our refinance agreement two days before leaving. It wasn’t the easiest transaction because the bank insisted that “electronic signatures” were not allowed. Rather than argue, I printed out 40 pages of the agreement. We signed the papers, scanned them into ShareFile, and sent them back to the lender. We received confirmation that they received our paperwork, kissed our children goodbye, and escaped to a tiny cabin in the mountain country.

The trip went beautifully until we received a phone call on Saturday afternoon. The lender explained that we had missed 4 pages of signatures and our loan could not process until completed.  I explained that we were in the mountains, nowhere near a printer or computer. Might they accept e-signatures with knowledge based authority? Might they rest easy, knowing it was my real signature in digital form and accepted by the IRS?

“Oh!” she said. “You mean it’s like your real signature? Not you typing in your name? Then absolutely!”

I pulled the agreement up in my RightSignature iOS app and within moments, my husband and I put our John Hancocks on the rogue pages. RightSignature automatically returned the contract to the lender with my Signature Certificate visible at the bottom, complete with time stamp.

Thanks to the RightSignature app and its legally accepted e-signatures, our lender was able to process the loan on time while my husband and I continued our unrelenting quest for the perfect hiking trail.

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